AI Receptionist for ServiceTitan: Sharrk books the job while the caller is still on the line
By Sharrk Team · October 14, 2026
Sharrk is the AI receptionist that books jobs straight into ServiceTitan while the customer is still on the phone. It answers every call 24/7, offers only the arrival windows that are actually open, creates the customer and the job with the business unit, job type and campaign you choose, and texts and calls every new lead in under 30 seconds.
And you don't build any of it by hand. Mako, Sharrk's AI assistant, builds your agents, follow-up and automations from plain English, shows you every step and waits for your OK.
Why Sharrk is the AI receptionist for ServiceTitan shops
It books the job, not a message
An AI receptionist that takes a message and emails your CSR in the morning saves you a missed call. Sharrk books the job into ServiceTitan while the caller is still on the line, so it saves you the callback too. Sharrk's AI text agents book into ServiceTitan the same way, for leads who'd rather text.
Mako builds it for you
Tell Mako "build me an AI receptionist for my HVAC company" and it reads your website, builds your AI voice agent and proposes the setup. You review it, click Apply, call it in your browser and hear it work. Want a change later? A new greeting, a live transfer to your dispatcher, a follow-up Strike for every new lead: ask Mako and it builds it in minutes.
Every lead answered in under 30 seconds
Calls aren't the only way jobs come in. Sharrk texts and calls every new lead from web forms, webhooks, Angi, Thumbtack, Networx, Jobber and ServiceTitan in under 30 seconds. A Strike keeps following up by AI call, text, email and voicemail drop and stops the moment the lead replies or books. See how it works on our speed-to-lead page.
Calls answered 24/7, urgent calls sent to a person
Sharrk picks up on the first ring, nights and weekends included, and answers many calls at the same time, so a heat wave never means busy signals. No heat in January, a gas smell or a burst pipe? Sharrk can flag the call as urgent and transfer the caller live to your on-call tech, or book the earliest slot, whichever you choose.
Old leads and unsold estimates, back on the board
Hunts reach back out to past leads and customers by AI call, text and email inside the calling windows you set, with opt-outs, quiet hours and DNC checks built in, and hand anyone ready to book straight back to you. You're responsible for having consent to contact your list. Learn more about lead reactivation.
Sharrk has helped clients bring in six figures in revenue, including a single $30,000+ deal.
How Sharrk books into ServiceTitan
Here's exactly how it works.
1. Connect ServiceTitan
On Sharrk's Integrations page, you connect ServiceTitan with the API details from your ServiceTitan account: client ID, client secret, app key and tenant ID.
2. Choose where jobs go
In the agent's calendar settings, you pick the business unit, job type and campaign (lead source) for the jobs it books, and optionally one technician. You can set this up separately for each agent, so a residential service agent and a new-install agent can book differently.
3. The agent offers times that are actually open
When a caller wants an appointment, the agent offers your ServiceTitan arrival windows and removes the ones that are already taken:
- With a technician picked, it only offers times when that technician has no appointments and no other events like time off or meetings.
- Unassigned, it offers times when at least one technician in that business unit is free.
Many shops don't keep technician capacity up to date in ServiceTitan, so by default Sharrk reads the actual calendar instead. If you do keep capacity current, you can switch on "Only offer times with open technician capacity."
4. The job is booked while the caller is on the line
When the caller picks a time, Sharrk creates the customer and the job in ServiceTitan and confirms the appointment on the call. Leads who'd rather text get the same booking from Sharrk's AI text agent.
A tip for testing: the test-booking button in Sharrk creates a real customer and job in ServiceTitan, so use a test customer name and cancel the job afterwards.
Angi and Thumbtack leads in ServiceTitan
Many contractors get Angi and Thumbtack leads that land in ServiceTitan as bookings. Sharrk checks ServiceTitan every minute, pulls those leads in, and treats them like any other new lead: within about a minute they're in Sharrk, and a Strike can text them in under 30 seconds and keep following up until they reply or book.
That matters because these leads are usually sent to several contractors at once, and the first company to respond has a real advantage. With Sharrk, that's you. Here's what Angi leads cost and what Thumbtack leads cost, and how Sharrk helps you win more of them.
What a ServiceTitan integration should do, and how Sharrk does it
"Works with ServiceTitan" can mean anything from a Zapier step to a full booking integration. For a phone agent, look for these five things. Sharrk does all five:
- It reads your real schedule. Sharrk offers your ServiceTitan arrival windows and removes the ones already taken, for one technician or across the business unit.
- It creates the job, not just a note. Sharrk creates the customer and the job with your business unit and job type, so dispatch doesn't have to retype anything.
- It keeps your lead source. Every job Sharrk books carries the campaign you pick, so your marketing reports still show where the call came from.
- It works after hours. Sharrk answers 24/7, and nights and weekends are when booking on the spot matters most.
- It hands off what it shouldn't handle. Urgent calls can go live to your on-call person instead of a booking flow.
Questions to ask before you connect, answered for Sharrk
| Question | Sharrk's answer |
|---|---|
| Which availability does it read? | The real appointments and other events on the board by default, or technician capacity if you keep it current |
| Does it create jobs or booking requests? | Real jobs, with the customer, created while the caller is on the line |
| Can I set the business unit, job type and campaign? | Yes, per agent, plus an optional technician |
| How do I test it safely? | The test-booking button creates a real customer and job, so use a test name and cancel the job afterwards |
| What happens on an emergency call? | Sharrk can flag it as urgent and transfer the caller live to your on-call person |
| What does it cost when call volume doubles? | Paid plans include credits every month for calls, texts and emails, and you can top up anytime with credit packs that last 12 months |
See how Sharrk stacks up on our comparison pages: Sharrk vs Sameday, Sharrk vs Chiirp and Sharrk vs Goodcall. Running Jobber instead? See how Sharrk works with Jobber.
Sharrk pricing
ServiceTitan booking is included on every paid Sharrk plan. Self-serve plans, no contracts, no setup fees, cancel anytime.
- Sharrk Free: $0. Build and test unlimited AI voice and text agents with Mako, plus the CRM and 2,500 one-time credits. No credit card.
- Sharrk Core: $99/month. Every feature live with 1 phone number and 47,500 credits a month. You and Mako run it.
- Sharrk Complete: $449/month. 185,000 credits a month plus a done-for-you build by the Sharrk team every month, such as a new agent set up and tested in your account.
Every paid plan comes with a 30-day money-back guarantee on the first payment, minus credits used.
Get Sharrk booking into ServiceTitan today
Start free and Mako will build your first AI agent from your website in minutes, no card needed. Prefer a walkthrough? Book a demo and we'll show you Sharrk booking into ServiceTitan. Want to see how Sharrk handles your trade's calls? Start with the AI receptionist for HVAC, plumbing or roofing page.
Related on Sharrk: AI receptionist for service businesses · AI voice agents · Speed-to-lead follow-up · Contractor automation · Lead reactivation · Sharrk's AI answering service
Frequently asked questions
What's the best AI receptionist for ServiceTitan?
Sharrk. It answers every call 24/7, offers only open arrival windows, and creates the customer and job in ServiceTitan while the caller is on the line, with the business unit, job type and campaign you choose. It also texts and calls every new lead in under 30 seconds, and Mako, Sharrk's AI assistant, builds it all for you from plain English.
Can an AI receptionist book jobs in ServiceTitan?
Yes. Sharrk's voice and text agents check open arrival windows in ServiceTitan and create the customer and job while the caller is on the line, using the business unit, job type and campaign you choose.
Does it check technician availability?
Yes. With a technician picked, Sharrk only offers times when that technician has no appointments or other events. Unassigned, it offers times when at least one technician in the business unit is free. You can also use ServiceTitan's technician capacity if you keep it up to date.
What do I need to connect ServiceTitan to Sharrk?
Your ServiceTitan API details: client ID, client secret, app key and tenant ID. You enter them on Sharrk's Integrations page.
Can Sharrk follow up on Angi and Thumbtack leads that land in ServiceTitan?
Yes. Sharrk checks ServiceTitan every minute, pulls those leads in, and a Strike can text them in under 30 seconds and keep following up until they reply or book.
Can Mako set it up for me?
Yes. Tell Mako what you want in plain English, like "build me an AI receptionist for my HVAC company", and it reads your website, builds the voice agent and follow-up, shows you every step and waits for your OK.
Which Sharrk plans include ServiceTitan booking?
Every paid plan, starting with Sharrk Core at $99 a month. You can build and test your agent free on Sharrk Free first, with no card.