AI Receptionist for Law Firm
The AI receptionist that never sends a potential client to voicemail.
Sharrk answers every call, day or night, runs your intake questions, books the consultation on your calendar and sends your team the details — so the next case doesn't go to the firm that picked up first.
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- 24/7: Always answers
- < 30s: Reply to new leads
- $4,000: Typical case
- Free: To start, no card
What you get
Built for law firm calls
Sharrk asks your law firm qualifying questions, answers on the first ring and books the appointment before the caller checks a competitor.
24/7 coverage, zero payroll
Nights, weekends, holidays, storms. Every call is answered, with no overtime and no sick days.
AI texting, too
Leads who text instead of call get an AI text agent that answers questions and books the appointment by text, day or night.
Books straight into your calendar
Sharrk checks open times, books the appointment into Sharrk's calendar, ServiceTitan, Calendly or Cal.com, and sends the confirmation.
Texting compliance built in
Guided A2P 10DLC registration, automatic STOP handling, and quiet hours for automated outreach.
Live transfer when it matters
Callers who ask for a person are transferred to your team live, with the details already captured.
Side by side
| Capability | Sharrk for Law Firm | Human answering service | Voicemail |
|---|---|---|---|
| Answers every call 24/7 | Yes | Yes | No |
| Law Firm-specific qualifying questions | Yes | No | No |
| Books directly into your calendar | Yes | No | No |
| Texts with leads 24/7 | Yes | No | No |
| Price | From $99/mo (start free) | Base fee + per-call fees | Free (but you lose leads) |
| Pickup | First ring | Varies, often queued | Never |
| Handles call surges | Yes | Extra cost | No |
| Speaks Spanish | Yes | Extra cost | No |
Who it's for
Arrested at 1 AM. The family calls.
Sharrk answers, takes down who was arrested, where they're being held and the family's callback number, then transfers the call to your on-call attorney or sends them the summary by text or email, whichever your rules say.
Intake questions on every call.
Case type, dates, location, the names of the other parties and how they heard about you, asked the same way every time. Your team gets a clean summary with the names it needs for a conflict check, instead of a voicemail.
Consultations booked, not just requested.
Sharrk offers real open times on your calendar and books the consultation during the call, then sends the confirmation.
Callers who want a person get one.
When a caller asks for an attorney or the matter is urgent, Sharrk transfers the live call to your team. You decide what it says: intake and scheduling, not legal advice.
How Sharrk handles law firm calls
Most law firm calls are about a new matter, an urgent arrest or hearing, an existing client's case, or fees. Sharrk runs your intake questions for each practice area, collects the names your team needs for a conflict check and books the consultation. Legal questions wait for an attorney.
Example call: Car accident, new client inquiry
An illustrative call. Your agent follows your own questions, hours and booking rules.
- Caller
- I was rear-ended on Tuesday, and the other driver's insurance keeps calling me. Should I talk to them?
- Sharrk
- I'm sorry that happened. I can't give legal advice, but an attorney can go over that with you in a consultation. Were you hurt?
- Caller
- My neck's sore. I saw a doctor yesterday.
- Sharrk
- Thank you. So our team can check for conflicts, do you have the other driver's name from the police report?
- Caller
- Yes, I'll spell it for you.
- Sharrk
- Got it. I can book you with an attorney tomorrow at 10 am or Thursday at 2 pm.
- Caller
- Tomorrow at 10.
- Sharrk
- You're booked for tomorrow at 10 am. Please bring the police report. I've texted you the confirmation.
Result: The consultation is booked, and your team gets the summary by text or email, including the injury and the other driver's name for the conflict check.
Calls Sharrk handles
- New matters. It asks your intake questions for each practice area, like the accident date and injuries, or the county and whether anything has been filed, then books the consultation.
- Conflict check details. It collects the names of the other parties for the call summary. Your team runs the check; the AI never tells a caller whether you can take the matter.
- Arrests, hearings and urgent calls. When your rules mark a call urgent, Sharrk transfers it live to your on-call attorney or sends the summary right away by text or email.
- Existing clients. It takes a message with what they need and a callback number, or transfers them when they ask for a person. It doesn't discuss case details.
- Fees, practice areas and referrals. It answers from what you teach it, like consultation fees and office hours, and gives your referral information for matters you don't handle.
Works with the tools you already use
Sharrk books consultations into its built-in calendar, Calendly or Cal.com, and bookings can show on your Google Calendar. Website inquiries get a text or call in under 30 seconds, and a Strike follows up by call, text, email and voicemail drop until they reply or book.
Frequently asked questions
Does an AI receptionist actually work for law firm businesses?
Yes. Law Firm callers usually go with whoever answers first, a typical case is worth $4,000–$20,000, and plenty of calls come after hours, so every answered call has real revenue behind it. Sharrk asks your law firm qualifying questions and books into the calendar you already use.
How much does a missed law firm call actually cost?
People looking for a lawyer often call more than one firm, and a caller who reaches voicemail may simply try the next one. With a typical case worth $4,000–$20,000, capturing even a few extra calls a month usually covers Sharrk many times over.
Will the AI give callers legal advice?
No. You set it up for intake and scheduling: it asks your intake questions, answers general questions about the firm and books the consultation. When a caller asks what they should do, it says an attorney will cover that in the consultation and offers the next open time.
How does it help with conflict checks and my case management software?
Sharrk collects every name your team needs for a conflict check and puts them in the call summary, so the check is done before the consultation. Your case management and other tools can receive leads and call details through webhooks or API connections.
How fast does Sharrk answer?
Sharrk picks up on the first ring, day or night, and new leads from your website, ads, Angi or Thumbtack get an AI text in under 30 seconds.
Can it book appointments directly into my calendar?
Yes. Sharrk's AI books straight into Sharrk's built-in calendar, ServiceTitan, Calendly or Cal.com. It checks open times, offers them to the caller, books the slot during the call and sends the confirmation.
What happens on an after-hours call?
Sharrk answers 24/7, so after-hours callers get a real conversation instead of voicemail. If you'd rather your team answers first, forward unanswered calls to your Sharrk number and the AI picks up instead of voicemail.
Is it compliant?
Business texting goes through A2P 10DLC carrier registration, and Mako walks you through it. Opt-outs like STOP are honored automatically, and automated outreach waits for daytime hours (8am–8pm). Calls are transcribed and stored securely.
How long does setup take?
Minutes. Tell Mako, Sharrk's AI assistant, about your business or paste your website, and it builds your receptionist for you to test in the browser. A phone number takes seconds; business texting needs carrier registration, which usually takes a few days. Want it built for you? Sharrk Complete includes a done-for-you build every month.
What if the AI can't answer a question?
It hands off. When a caller asks for a person, Sharrk transfers the live call to your team, and it can text or email you the details so nothing gets dropped.
Keep reading
Never miss another call.
Start free and have Mako build your AI receptionist from your website in minutes. Go live when you're ready, from $99/month.