AI Receptionist for Auto Repair
The AI receptionist for shops where everyone's under a car.
Sharrk answers every call while your techs are working, books service appointments, answers questions about your services and hours, and sends your service writer the details.
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- 24/7: Always answers
- < 30s: Reply to new leads
- $170: Typical ticket
- Free: To start, no card
What you get
Built for auto repair calls
Sharrk asks your auto repair qualifying questions, answers on the first ring and books the appointment before the caller checks a competitor.
24/7 coverage, zero payroll
Nights, weekends, holidays, storms. Every call is answered, with no overtime and no sick days.
AI texting, too
Leads who text instead of call get an AI text agent that answers questions and books the appointment by text, day or night.
Books straight into your calendar
Sharrk checks open times, books the appointment into Sharrk's calendar, ServiceTitan, Calendly or Cal.com, and sends the confirmation.
Texting compliance built in
Guided A2P 10DLC registration, automatic STOP handling, and quiet hours for automated outreach.
Live transfer when it matters
Callers who ask for a person are transferred to your team live, with the details already captured.
Side by side
| Capability | Sharrk for Auto Repair | Human answering service | Voicemail |
|---|---|---|---|
| Answers every call 24/7 | Yes | Yes | No |
| Auto Repair-specific qualifying questions | Yes | No | No |
| Books directly into your calendar | Yes | No | No |
| Texts with leads 24/7 | Yes | No | No |
| Price | From $99/mo (start free) | Base fee + per-call fees | Free (but you lose leads) |
| Pickup | First ring | Varies, often queued | Never |
| Handles call surges | Yes | Extra cost | No |
| Speaks Spanish | Yes | Extra cost | No |
Who it's for
The phone rings while everyone's in a bay.
Sharrk picks up, gets the year, make, model and the problem, and books the appointment.
After-hours drop-offs, scheduled.
Evening and weekend callers book a slot for the next opening instead of calling the dealership.
Common questions, answered.
Hours, services you offer, whether you work on their make, and how to drop off the car — answered the way you set it up.
Fleet and big jobs to your service writer.
Larger jobs and fleet inquiries are captured with details and transferred live to your team when they ask for a person.
How Sharrk handles auto repair calls
Most shop calls are a driver with a problem, like a noise, a warning light or a no-start, plus maintenance, 'is my car ready?' and price questions. Sharrk gets the year, make, model, mileage and what the driver is noticing, books the appointment, and sends anything for your service writer to your team. It leaves the diagnosis to your technicians.
Example call: Grinding brakes
An illustrative call. Your agent follows your own questions, hours and booking rules.
- Caller
- Hi, my brakes started grinding on the way to work this morning.
- Sharrk
- Sorry to hear that. Let's get it looked at. What's the year, make and model?
- Caller
- A 2017 Honda Civic.
- Sharrk
- Thanks. Roughly how many miles are on it, and do you hear it every time you brake?
- Caller
- Around 98,000, and yes, pretty much every time.
- Sharrk
- Got it, I'll note that for the technician. We can inspect it tomorrow at 8 am or 10:30 am. Which works better?
- Caller
- 8 am. I'll drop it off on my way in.
- Sharrk
- You're booked for a brake inspection tomorrow at 8 am, and I've texted you the confirmation with our address.
Result: The inspection is booked, and the call summary goes to you by text or email: 2017 Civic, about 98,000 miles, grinding on every stop.
Calls Sharrk handles
- Noises, warning lights and no-starts. Sharrk asks what the driver hears, sees or feels and when, then books a diagnostic or inspection. It doesn't guess at the cause.
- Maintenance. Oil changes, tire rotations, inspections and scheduled maintenance go into open slots, with your set prices shared if you want.
- Calls for your service writer. Status checks and repair approvals go to your service writer: Sharrk transfers the call live or sends the details for a callback.
- Prices, makes and shop policies. It answers from what you teach it: diagnostic fee, makes you work on, warranty, hours, shuttle or loaners. Anything else goes to your team.
- After-hours and fleet calls. Evening callers book the next opening and hear your drop-off instructions. Fleet inquiries are captured and transferred live when they ask for a person.
Works with the tools you already use
Sharrk books appointments into its built-in calendar, Calendly or Cal.com, and they can show on Google Calendar. It doesn't book into shop management software, but your shop system can receive leads and call details through webhooks or API connections. Every call is recorded and transcribed, and the summary reaches you by text or email.
Frequently asked questions
Does an AI receptionist actually work for auto repair businesses?
Yes. Auto Repair callers usually go with whoever answers first, a typical job is worth $170–$1,500, and plenty of calls come after hours, so every answered call has real revenue behind it. Sharrk asks your auto repair qualifying questions and books into the calendar you already use.
How much does a missed auto repair call actually cost?
When a driver's check-engine light comes on, they call shops until someone picks up. With a typical job worth $170–$1,500, capturing even a few extra calls a month usually covers Sharrk many times over.
How does the AI handle questions about what's wrong with a car or what a repair costs?
It records the vehicle, mileage and symptoms, books the appointment, and shares the fixed prices you give it, like your diagnostic fee. Anything that needs a technician's judgment goes straight to your team.
Can it answer 'is my car ready?' calls?
Not by itself, since it doesn't connect to your shop management system. It takes the customer's name and vehicle, then transfers the call to your service writer or sends the details by text or email for a callback. Either way, your techs keep working.
How fast does Sharrk answer?
Sharrk picks up on the first ring, day or night, and new leads from your website, ads, Angi or Thumbtack get an AI text in under 30 seconds.
Can it book appointments directly into my calendar?
Yes. Sharrk's AI books straight into Sharrk's built-in calendar, ServiceTitan, Calendly or Cal.com. It checks open times, offers them to the caller, books the slot during the call and sends the confirmation.
What happens on an after-hours call?
Sharrk answers 24/7, so after-hours callers get a real conversation instead of voicemail. If you'd rather your team answers first, forward unanswered calls to your Sharrk number and the AI picks up instead of voicemail.
Is it compliant?
Business texting goes through A2P 10DLC carrier registration, and Mako walks you through it. Opt-outs like STOP are honored automatically, and automated outreach waits for daytime hours (8am–8pm). Calls are transcribed and stored securely.
How long does setup take?
Minutes. Tell Mako, Sharrk's AI assistant, about your business or paste your website, and it builds your receptionist for you to test in the browser. A phone number takes seconds; business texting needs carrier registration, which usually takes a few days. Want it built for you? Sharrk Complete includes a done-for-you build every month.
What if the AI can't answer a question?
It hands off. When a caller asks for a person, Sharrk transfers the live call to your team, and it can text or email you the details so nothing gets dropped.
Keep reading
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