Sharrk vs Smith.ai
Sharrk vs Smith.ai: per-call answering or a full AI front office?
Smith.ai pairs an AI receptionist with live human receptionists and bills per call. Sharrk is built for service businesses: AI voice and text agents, follow-up for every new lead, a CRM and booking into ServiceTitan.
Start free, no credit card · See pricing · Book a demo
- Minutes: Setup with Mako
- $99: Plans from, per month
- 24/7: Voice + text coverage
- Free: To start, no card
What you get
It texts, not just talks.
Sharrk's AI text agents hold real two-way conversations by text and book appointments there too, so leads who'd rather text get the same fast answer as callers.
Every new lead followed up in seconds.
Strikes text and call new web, Angi and Thumbtack leads in under 30 seconds, then keep following up by text, email and voicemail drop until they reply or book.
Books into ServiceTitan.
Sharrk's agents can book straight into ServiceTitan, Sharrk's built-in calendar, Calendly or Cal.com while the caller is on the line.
One system for every channel.
Calls, texts, email, voicemail drops, review requests and your CRM in one place, with one bill.
Side by side
| Capability | Sharrk | Smith.ai | Legacy alternative |
|---|---|---|---|
| 24/7 AI voice call answering | Yes | Yes | No |
| Hand the call to a person | Live transfer to your team | Your team, or Smith.ai's live receptionists (per-call add-on) | Manual |
| Two-way AI texting with leads | Yes | Not listed (custom SMS branding on Pro) | No |
| Follow-up sequences for new leads | Yes | Not listed | Separate tool |
| Scheduling | Sharrk calendar, ServiceTitan, Calendly, Cal.com | Calendly and more; Clio; Zapier | Manual |
| How usage is billed | Credits per minute, text or email | Per call | Per call or minute |
| Starting price | Free plan; live from $99/mo | Free (25 calls); Pro $150/mo (75 calls) | Varies |
Smith.ai details last checked on October 15, 2026, from its AI Receptionist pricing page.
Who it's for
Mako builds it for you
Tell Mako what you want in plain English and it builds your AI voice and text agents, follow-up and automations, shows you every step and waits for your OK. No settings pages to learn.
Built to win every lead
AI voice and text agents answer every call, reply to new leads in under 30 seconds and book into Sharrk's calendar or ServiceTitan, set up in minutes with Mako or built for you on Sharrk Complete.
The switch is easy
Give Mako your website, greeting and qualifying questions, test the agent in your browser, then forward your number to Sharrk when you're happy. Nothing changes for callers until you say so.
Ongoing tuning, not fire-and-forget
Ask Mako how your agent is doing and it reviews your calls and suggests changes. Sharrk Complete Plus adds a monthly performance review call with our team.
Frequently asked questions
Is Sharrk a good Smith.ai alternative for contractors?
If you need more than call answering, yes: Sharrk answers calls 24/7, holds two-way text conversations, follows up on every new lead in under 30 seconds and books into ServiceTitan. Smith.ai is a strong choice if you want live human receptionists behind the AI.
How does Sharrk pricing compare to Smith.ai?
Sharrk Free is $0 to build and test. Going live is $99/month (Sharrk Core, 47,500 credits), $449/month (Sharrk Complete, 185,000 credits plus a done-for-you build every month) or $999/month (Sharrk Complete Plus, 400,000 credits, two builds and a monthly review call). Credits cover call minutes, texts and emails. Annual billing gets 2 months free, and paid plans have a 30-day money-back guarantee. Smith.ai's AI Receptionist bills per call: Free covers 25 calls a month ($3 per extra call), Pro is $150 a month for 75 calls ($2.50 per extra call) and Enterprise is $500 a month for 300 calls, as listed on their website on October 15, 2026. Its AI plans are month-to-month with 30 days' notice to cancel.
Can Smith.ai hand calls to a real person?
Yes. Smith.ai says its AI Receptionist can transfer callers to its live, North America-based receptionists any time, day or night, as a per-call add-on. Sharrk's AI agents answer every call and can transfer the caller to your own team.
Does Sharrk integrate with ServiceTitan?
Yes. Sharrk's voice and text agents can book appointments straight into ServiceTitan, and ServiceTitan leads can start a Strike so they get a reply in under 30 seconds.
How long does Sharrk take to set up?
Minutes. Mako, Sharrk's AI assistant, builds your agent from your website and you test it in the browser. Business texting needs carrier registration, which usually takes a few days.
Can I switch from Smith.ai to Sharrk?
Yes. Give Mako your website, greeting and qualifying questions, test the new agent, then forward your number to Sharrk when you're ready.
Keep reading
Never miss another call.
Start free and have Mako build your AI receptionist from your website in minutes. Go live when you're ready, from $99/month.