Electrician answering service: Sharrk answers every call 24/7, transfers real emergencies and books the rest
By Sharrk Team · October 15, 2026
The best electrician answering service is Sharrk. Its AI voice agents answer every call 24/7 on the first ring, give callers the safety instructions you approve, transfer true electrical emergencies live to your on-call electrician and book everything else onto your calendar, from $99 a month.
And you don't build any of it by hand. Tell Mako, Sharrk's AI assistant, how you want after-hours calls handled in plain English, and it builds the voice agent, the follow-up and the automations, shows you every step and waits for your OK.
Below: why Sharrk books more electrical jobs, a ready-to-use triage table and call script you can hand straight to Mako, and what 24/7 coverage costs.
Why Sharrk is the electrician answering service that books more jobs
Mako builds your after-hours line for you
Describe your rules the way you'd explain them to a new dispatcher: "Send downed lines to the utility, transfer sparks, burning smells and shocks to the on-call phone, and book everything else for the morning." Mako reads your website, builds your AI voice agent around those rules and lets you test it in your browser before it answers a real call.
Want a change later? Ask Mako. A new greeting, a different on-call transfer, a review request after every Won job: Mako builds it in minutes.
Urgent safety calls go straight to your on-call electrician
Burning smells, sparking outlets and partial power loss get the safety instructions you approve, an urgent flag and a live transfer to your on-call electrician. Routine calls like outlets, lighting, ceiling fans and breakers that keep tripping get booked into open slots, with the details in the call summary. Your on-call phone rings for the calls that matter.
Panel upgrades, EV chargers and generators booked with the details to quote
Sharrk asks about the current panel, the age of the home and what's driving the upgrade. For EV chargers and generators it captures the vehicle or generator plans, the panel size and the install location, then books the estimate, so every quote visit is productive.
Every new lead answered in under 30 seconds
Calls aren't the only way jobs come in. Sharrk texts and calls every new lead from your website forms, Angi, Thumbtack, Networx, Jobber, ServiceTitan or any webhook in under 30 seconds, and Strikes keep following up by AI call, text, email and voicemail drop until the lead replies or books. See how it works on our speed-to-lead page.
Storm nights covered, in English and Spanish
Sharrk answers many calls at the same time, so a storm night full of outage calls means no busy signals and no full voicemail box. It can also answer in Spanish, so Spanish-speaking customers can describe the problem and book in their own language.
Old estimates turned into new jobs
Hunts reach back out to past leads and customers you have permission to contact, inside the calling windows you set, with opt-outs, quiet hours and DNC checks built in, and hand anyone ready to book straight back to you. Learn more about lead reactivation.
Sharrk has helped clients bring in six figures in revenue, including a single $30,000+ deal.
How Sharrk works with the tools you already use
- Books straight into ServiceTitan during the call, or onto Sharrk's AI booking calendar, Calendly or Cal.com.
- Jobber clients come into Sharrk as leads, so your follow-up can work them right away.
- Live transfer sends emergencies, and any caller who asks for a person, straight to your team.
- Every call is recorded and transcribed, and the summary reaches you by text or email.
- HubSpot and GoHighLevel contacts can be imported, and automations can add every new lead to a Google Sheet.
Which after-hours electrical calls need a person right now?
Most night and weekend calls are not emergencies, but a few are, and whoever answers has to sort them in the first minute. Sharrk asks the same safety questions, in the same order, on every call.
NFPA's electrical safety tip sheet lists the signs that mean a homeowner should call a qualified electrician: breakers that trip or fuses that blow often, a tingling feeling when touching an appliance, discolored or warm wall outlets, a burning or rubbery smell from an appliance, flickering or dimming lights, and sparks from an outlet. The ones involving sparks, heat, smell or shock are the calls worth waking someone for.
ESFi's storm safety guidance covers the calls that are not yours to dispatch on: always assume a fallen power line is energized, stay at least 10 feet away from it and anything it touches, contact the utility about lines outside the home, and call 911 immediately if someone is in contact with a line. ESFi also says to have an electrician inspect wet electrical equipment and not to turn it back on until an electrician says it is safe.
That gives you three buckets: hand off (911 or the utility), transfer now (your on-call electrician), and book for the morning.
After-hours triage table for electricians
Hand this table to Mako and Sharrk follows it on every call, day or night.
| Caller says | What Sharrk does |
|---|---|
| A wire is down in the yard or street | Tell them to stay at least 10 feet away and call the utility. If anyone is touching the line, call 911 now. Do not send a tech to the line. |
| Smoke, flames or fire | Tell them to get out and call 911. Log the call so the owner can follow up. |
| Sparks from an outlet or panel, burning or rubbery smell, warm or discolored outlet | Transfer to the on-call electrician now. |
| Tingling or a shock from an appliance, fixture or faucet | Transfer to the on-call electrician now. |
| Storm hit the service mast, meter or weatherhead, or water reached the panel | Tell them not to reset or switch on wet equipment. Transfer to on-call. |
| Whole house is out | Ask if neighbors are out too. If yes, give the utility's outage line. If only their home is out, transfer to on-call. |
| Wants to hook a portable generator to the house | Tell them not to connect it to house wiring without a transfer switch. Book a visit. |
| One dead outlet or circuit, a single flickering fixture, a breaker that tripped once and holds | Book the first morning slot. Tell them to call back if they see sparks, heat or smell. |
| Breaker trips again and again, no smell or heat | Book a priority morning slot. |
| Quotes, panel upgrades, EV chargers, remodel wiring | Book an estimate during business hours. |
Treat this as a starting point. Set the final rules with your on-call electricians and your local utility, and put your utility's outage number in the script.
What should an after-hours call script for an electrician say?
Keep it short, ask the safety questions first, and only collect details once you know the caller is safe. Paste this into Mako and ask it to build your after-hours agent from it.
- Greeting: Thanks for calling [Company], this is the after-hours line. Is anyone hurt, or do you see smoke, fire or a wire down?
- If yes to fire or someone touching a line: Please hang up and call 911 now. If a line is down and no one is touching it, stay at least 10 feet away and call [utility] at [number].
- If no: What is happening right now? Do you see sparks, smell burning, feel heat at an outlet or panel, or get a shock from anything?
- If yes to sparks, smell, heat or shock: If you can do it safely, keep away from that outlet or panel. I am connecting you to our on-call electrician now. (Transfer. If no answer, take name, address and callback number and tell them the time window you promised.)
- If the whole house is out: Are your neighbors out too? If they are, it is likely a utility outage, and [utility] can give you a restore time.
- Everything else: We can get you on the schedule first thing. Can I get your name, address, best number and a short description? You are booked for [time]. If you see sparks, smell burning or feel heat before then, call this line back.
What does an electrician answering service cost?
Sharrk's self-serve plans have no contracts and no setup fees, and you can cancel anytime:
- Sharrk Free: $0. Build and test unlimited AI voice and text agents with Mako in your browser, plus the CRM and 2,500 one-time credits. No credit card.
- Sharrk Core: $99 a month, or $990 a year. Every feature live with 1 phone number and 47,500 credits a month, about 316 AI call minutes if used only for calls.
- Sharrk Complete: $449 a month. 185,000 credits a month, about 1,230 AI call minutes if used only for calls, plus a done-for-you build by the Sharrk team every month.
Every paid plan comes with a 30-day money-back guarantee on the first payment, minus credits used.
Compare that with staffing a night desk. A week has 168 hours, so covering everything outside a 50-hour Monday to Friday schedule is 118 hours. At the May 2025 BLS median for receptionists ($18.27 an hour), that is about $2,156 a week in wages before any overtime or benefits. Sharrk covers all of those hours from $99 a month.
Sharrk vs. other answering options on price
Competitor prices come from each company's own pricing page, checked October 15, 2026.
| Option | Price | What it includes |
|---|---|---|
| Sharrk Core (AI) | $99/mo | Every feature live: 24/7 AI voice and text agents, live transfer, booking, Strikes, Hunts and the CRM; 47,500 credits (about 316 AI call minutes if used only for calls), 1 phone number |
| Sharrk Complete (AI) | $449/mo | Everything in Core, 185,000 credits (about 1,230 AI call minutes) and a done-for-you build every month |
| Rosie Professional (AI) | $49/mo | 250 minutes, 24/7; appointment links sent by text only |
| Rosie Scale (AI) | $149/mo | 1,000 minutes, warm and live transfers, books on your calendar |
| PATLive 200 min (live) | $349/mo | 200 minutes (about 80 calls), $1.99/min overage, 24/7 |
| Ruby 200 min (live) | $720/mo | 200 minutes, 24/7 including nights, weekends and holidays at no extra charge |
| In-house receptionist on nights and weekends | About $2,156/week in wages | 118 hours a week at the $18.27 BLS median wage, before overtime, taxes or benefits |
For a deeper look at how the same math plays out in a close trade, see our HVAC answering service guide.
Sharrk and your on-call rotation: the setup that works
Most electrical shops already run an on-call rotation. Without a screening layer, your electrician answers every call personally, including the dead-outlet calls that could wait until 8 a.m. That's free on paper and tiring in practice.
Live answering services bill by the minute, so a storm night with dozens of outage calls can push you into overage.
With Sharrk, every caller hears the same safety questions in the same order, many calls are answered at the same time, routine work is booked straight onto your calendar, and the on-call phone only rings for the sparks, smell, heat, shock and storm-damage calls in the table above. To see how this works beyond the trades, read how to answer every call without a receptionist.
Get Sharrk answering your electrical calls today
Start free and Mako will build your first AI agent from your website in minutes, no card needed. Call it, hear it, and go live when you're ready. Prefer a walkthrough? Book a demo and we'll walk through your after-hours rules with you.
Pricing your night calls? Here's what electricians charge for after-hours calls, with a triage table for real emergencies.
Paying for leads too? See what electrician leads cost by source.
Sources
- NFPA Safety Tips: Electrical Safety (tip sheet hosted by San Francisco Fire Department) (checked October 15, 2026)
- ESFi: Winter Storm Electrical Safety (checked October 15, 2026)
- Rosie pricing (checked October 15, 2026)
- PATLive pricing (checked October 15, 2026)
- Ruby pricing (checked October 15, 2026)
- U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Receptionists (checked October 15, 2026)
Related on Sharrk: AI receptionist for electricians · Sharrk's AI answering service · AI voice agents · Speed-to-lead follow-up · Contractor automation · Lead reactivation
Frequently asked questions
What's the best answering service for electricians?
Sharrk. It answers every call 24/7 on the first ring, gives callers the safety instructions you approve, transfers urgent calls like burning smells, sparking outlets and partial power loss live to your on-call electrician, and books everything else onto Sharrk's AI booking calendar, Calendly, Cal.com or into ServiceTitan. Mako, Sharrk's AI assistant, builds it all from plain English.
How much does an answering service for electricians cost?
Sharrk Core is $99 a month with every feature live, 1 phone number and 47,500 credits a month, about 316 AI call minutes if used only for calls, and you can build and test free with no card. For comparison, published live answering plans checked October 15, 2026 run $349 a month (PATLive) to $720 a month (Ruby) for 200 minutes.
Which after-hours electrical calls are true emergencies?
Sparks, a burning or rubbery smell, warm or discolored outlets, shocks from appliances, and storm or water damage to the service or panel should go to your on-call electrician right away, and Sharrk transfers them live. Fires go to 911, and downed lines go to the utility, or to 911 if someone is touching the line.
What should an answering service tell a caller about a downed power line?
Tell them to assume the line is live, stay at least 10 feet away from it and anything it touches, and call the utility. If someone is in contact with the line, they should call 911 immediately, per ESFi guidance. Add this to your Sharrk agent's script and every caller hears it, day or night.
Is it cheaper to hire a night receptionist than use an answering service?
No. Covering the 118 hours a week outside a 50-hour weekday schedule at the May 2025 BLS median receptionist wage of $18.27 an hour is about $2,156 a week in wages alone. Sharrk answers every one of those hours from $99 a month.
Can Sharrk transfer emergency calls to my on-call electrician?
Yes. Burning smells, sparking outlets and partial power loss get the safety instructions you approve, an urgent flag and a live transfer to your on-call electrician, while routine work is booked onto Sharrk's AI booking calendar, Calendly, Cal.com or into ServiceTitan.
Can Mako set up my after-hours rules for me?
Yes. Describe your triage rules in plain English, like "transfer sparks, burning smells and shocks to the on-call phone and book everything else for the morning", and Mako builds the voice agent, shows you every step and waits for your OK.